Learning Outcomes

Role of a Business Administrator

Communication in Business

Planning Communication

Lesson Summary

This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Introduction - What is a Diary System?

Minute-Taking

Business Travel or Accommodation

Planning and Organizing Meetings

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

First Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Designing High Quality and Attractive Documents

Preparing for Tasks and Memos

Introduction to Microsoft Office

Microsoft PowerPoint, Excel and Outlook

This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.

Second Assessment

Diploma in Business Administration - Assessment

Discover how to deliver top-quality administration services with this free online Diploma in Business Administration.

Diploma in Business Administration

Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.

Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder I

What to Include in Your Binder II

Organizing Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

In this module, Administrative Office Procedures, students will learn about administrative procedures.Students will first learn about gather the right tools and identifying procedures to include. The module covers top five procedures to include and what to include in your binder. Students will learn what not to include in the procedure guide. Stude

Getting Organized I

Getting Organized II

Getting it All Done on Time

In this module, Administrative Support, students will learn about organizing an completing tasks. Students will learn about getting organized and managing time. The module then dives advice on getting work done on time and special tasks. Students will also learn verbal and non-verbal communication skills.

When to Take the Initiative

Active Listening

Calendar Management

Keeping the Meeting on Time

Communication Skills

Word Processing

Recognize the Tricks

Goal Setting

Your Confidentiality Duty

In this module, Executive Assistant, students will learn about executive assistant skills. Students will learn about when to take the initiative. The module teaches active listening and calendar management. You will learn skills like keeping the meeting on time and communication skills. You will also learn word processing and goal setting. The modu

Diploma in Administrative Procedures and Support in the Office - Assessment

Learn Administrative Procedures and Support in the Office with this free online course.

Diploma in Administrative Procedures and Support in the Office

This free online course Administrative Procedures and Support in the Office teaches students about administrative procedures and skills for the office. The course will cover organization, time management, and verbal and non-verbal communication. The course wraps up with calendar management and goal setting. So, why wait? Start this course today and learn about Administrative Procedures and Support in the Office.

Introduction to Business Ethics

Professionalism in Business Administration

Legal and Ethical Compliance

Ethical Leadership and Organisational Culture

This module examines the vital intersection of ethics and professionalism in business. You will delve into core concepts of ethical decision-making, analyse real-world examples, and engage in case studies that challenge your perspectives on integrity and accountability. It also highlights how personal values shape organisational culture.

Business Administration Ethics and Professionalism - Course Assessment

Discover what it truly means to be a reliable, competent, and ethical business leader with this free online course.

Business Administration Ethics and Professionalism

Everyone loves a great business leader! In this course on ethics and professionalism, you'll explore how ethical decision-making and professionalism aren't just values—they're powerful tools for building lasting success. You will also learn how to navigate real-world business challenges with integrity, gain trust from clients and partners, and set a standard of excellence that drives growth and sustainability in your business. Start learning now!

Introduction to Office Administration

Organisational and Telephone Skills

Meetings and Conferences

In this module, we’ll introduce you to office administration and its benefits. You will learn about administrative functions and skills such as greeting clients, answering phone calls, conducting research and more. We’ll provide you with various tips on workplace organisation, organising meetings and conferences.

Course Assessment -  Introduction to Office and Administrative Management

Learn about the essential skills required to become a successful office administrator with this free online course.

Introduction to Office and Administrative Management

You've been entrusted with the care of an office as a temporary or permanent administrator. At this point, you're the beating heart of the company. How do you intend to keep the company running smoothly? Learn how to properly manage an office while also exploring various skillsets and techniques for planning, organising, coordinating and overseeing office activities in order to achieve your organisation's goals.

The Role of the Receptionist

Types of Receptionists

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal and Informal Messages

In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.

Database Management and Booking Procedures

Administrative Procedures and Filing Systems

Security, Health & Safety Considerations

This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.

Confidentiality

Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

In this module, you’ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You’ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we’ll teach you how to be organised and prioritise as well as how to carry out effective business communication.

Important of Technology in Reception Work

The Importance of Team Work

Reception Area Appearance

Receptionist Career Progression

To Sum It All Up: Reception Work Explained

In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We’ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we'll show you a receptionist's potential future career paths.

Diploma in Reception Skills - Course Assessment

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Diploma in Reception Skills

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

Minute Taking Basics

Standards For Minute Taking

Pre-Meeting Preparation

Organisational efficiency entails careful planning and standardised processes. Taking meaningful minutes of any meeting contributes to the productivity of a team or an organisation. In this module, you will be introduced to the basics of minute taking. You will learn about the key tenets of pre-meeting preparation and the roles and responsibilities of a minute taker at this stage. You will understand why it is important to know the pre-approved standards and layout options for taking minutes.

During and After the Meeting

Personal Development

Minute taking is a definitive skill and is quite often considered an art. A minute taker requires specific skills such as proficiency in grammar, spelling, proficient use of relevant technology and active listening. This module will teach you the roles and responsibilities of a minute taker during and after a meeting. You will also learn about the personal development skills for a minute taker and the exercises given within the topics will enable self-reflection and help you to gain confidence.

Course assessment

Acquire a sought-after skill by learning how to take top quality meeting minutes effectively in this free online course.

Taking Meeting Minutes

Learn the finer nuances of becoming a proficient minute-taker in this free online skill development course. The structured course content will explain the basics, standards and content of meeting minutes. Master different layouts and see how to share and file minutes. You will also be able to focus on developing some of your personal skills. This is a useful course for those looking for a successful career in administration.

Compensation and Benefits Fundamentals - Learning Outcomes

Introduction to Compensation and Benefits

The Base Pay

The Incentives

The Benefits

Compensation Structure

Compensation and Benefits Fundamentals - Lesson Summary

This module equips you with the foundational knowledge of compensation and benefits programs. You'll explore the core components of C&B systems, including base pay, incentives, and benefits packages. We'll delve into the fundamentals of building a compensation structure, ensuring your pay plans are fair, competitive, and attractive to top talents.

Pay Determination, Strategy, and Administration - Learning Outcomes

Approaches to Pay Determination

A Framework for Compensation Strategy

Aligning Performance and Reward

Pay as a Motivator

Payroll Administration

Pay Determination, Strategy, and Administration - Lesson Summary

This module equips you with strategies to design and implement a high-performing strategic compensation system. We'll explore approaches to pay determination, frameworks for building a comprehensive compensation strategy that aligns rewards with performance, and essential payroll administration practices for smooth financial operations.

Evaluating Jobs - Learning Outcomes

Introduction to Job Evaluation

Overview of Job Evaluation Methods and Ranking Method

Classification Method

Point Factor Method

Factor Comparison Method

Data Collection and Analysis for Job Evaluation

Developing Pay Scale

The Hay Method (Unofficial)

Evaluating Jobs - Lesson Summary

This module equips you with a comprehensive toolkit for evaluating jobs. Explore point factor, Ranking, classification, market pricing, and the Hay Method. Master the art of weighting factors to create effective job grades and pay scales. Real-world examples solidify your understanding of crafting fair and competitive compensation structures.

Professional in Compensation and Benefits - First Assessment

This assessment enables you to review your learning so you can determine your knowledge and understanding of the first four modules of the following course: 
"Professional in Compensation and Benefits"
If you do not achieve the required standard after the first attempt, you can retake the assessment until a successful outcome is achieved.

Mapping Competencies - Learning Outcomes

Understanding Competency Mapping

The Competency Mapping Process

Sources of Competency Information

Defining Competencies and Differentiating Levels

Developing the Competency Dictionary

Competency Framework

Competency Assessment

Mapping Competencies - Lesson Summary

This module equips you with the foundational knowledge and practical skills needed to master competency mapping. You'll explore the fundamentals, step-by-step process, sources of information, defining and differentiating competencies, building dictionaries, designing frameworks, and conducting assessments.

Compensation and Benefits Compliance - Learning Outcomes

Overview of Compliance

Wage and Hour Laws

Benefits Compliance

Pay Equity and Non-Discrimination

Monitoring, Auditing, and Reporting

Compensation and Benefits Compliance - Lesson Summary

This module equips you with the knowledge and tools to ensure compliance with compensation and benefits regulations. You'll explore wage and hour laws, benefits compliance, pay equity, and non-discrimination, and learn strategies for monitoring, auditing, and reporting to minimize compliance risks.

Professional in Compensation and Benefits - Second Assessment

This assessment enables you to review your learning so you can determine your knowledge and understanding of the final three modules from the following course: 
"Professional in Compensation and Benefits"
If you do not achieve the required standard after the first attempt, you can retake the assessment until a successful outcome is achieved.

Professional in Compensation and Benefits - Course Assessment

Become an industry-leading compensation and benefits professional with in-depth expertise & build a rewarding HR career

Professional in Compensation and Benefits

This course provides a comprehensive understanding of compensation systems, strategies, and compliance. It equips learners with insights into building competitive pay structures, administering benefits, and evaluating job roles. You'll explore how to align compensation with organizational goals, master competency mapping, and ensure compliance with legal regulations enhancing both personal and professional growth.

This module introduces you to the basic equipment and skills needed to operate successfully in business, especially in a customer-facing environment. These skills will help you see the importance of the right equipment for the right job and the  right attitude for working with people. The necessity of correct communication styles is outlined.

This module lools at key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be automated by using technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. also covered are also  how to organize and arrange a business trip or accommodation.

Business Administration - Communication and Planning - Assessment

Discover key business administrative duties, such  organizing meetings and business travel with this free online course.

Business Administration - Communication and Planning

This free online course in Business Administration - Communication and Planning, will teach you about some important administrative duties, and how to use various skills to deliver a quality service. You will cover everything from the effective use of technology in administrative tasks, communication skills in a business, organizing meetings, taking minutes to planning business travel and remaining within budget.