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Customer Services
Sales & Marketing
We often hear that “The customer is king” and this Customer Services free online course covers the concept of customer service in-depth. You will learn how to measure service standards as well as the various personal skills required in order to deliver excellent customer service and resolve customer queries. Ensure that you exceed a high-level of customer experience with this free online Customer Services course.
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Customer Services
Learn about the role customer service plays and how it is vital to a business’s success in this free online course.
We often hear that “The customer is king” and this Customer Services free online course covers the concept of customer service in-depth. You will learn how to measure service standards as well as the various personal skills required in order to deliver excellent customer service and resolve customer queries. Ensure that you exceed a high-level of customer experience with this free online Customer Services course.
Course description
Course module
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7 Lessons
The Context of Customer Services
This Module will provide a detailed understanding of why effective customer service provision plays such an important part of business success. You will learn about the skills involved in handling customers, the obligations of customer service personnel legally and ethically to customers and the role in statutory bodies in managing issues, with guidance in best practice for learners. Learning will be enhanced through quizzes, activities and self-reflection exercises.
1.Learning Outcomes
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2.What is Customer Services?
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3.The Context of Customer Services
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4.The Benefits of Effective Customer Service
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5.British Standard Code of Practice for Customer Service
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6.The Consumer Rights Act and Implications
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7.Lesson Summary
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6 Lessons
Customer Types and Measuring Service Standards
6 Lessons
Personal Skills in Delivering Customer Service Excellence
7 Lessons
Customer Queries, Complaints and Compliance Management
1 Lessons
Course assessment
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