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beginner levelDiploma in Customer Service
6-10hrs
diplomaBusiness
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
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Diploma in Customer Service
This free online diploma course teaches you how to provide excellent customer service when dealing with the public.
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
Course description
Course module
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Module 15 Lessons
Module 1: Customer Service Basics
In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.
1.Learning Outcomes
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2.Introduction to Customer Service
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3.Customer Service Techniques
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4.Communicating with the Customer
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5.Lesson Summary
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Module 25 Lessons
Module 2: Providing Excellent Customer Service
Module 31 Lessons
Module 3: Diploma in Customer Service - First Assessment
Module 46 Lessons
Module 4: Customer Service in the Hospitality Industry
Module 55 Lessons
Module 5: Customer Service in the Retail Industry
Module 64 Lessons
Module 6: Customer Service in the Public Sector
Module 71 Lessons
Module 7: Diploma in Customer Service - Second Assessment
Module 81 Lessons
Course assessment
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